Returns Policy

At Heather Hill Farms, we are committed to providing our customers with top-quality products and exceptional service. We understand that there may be occasions when you need to return a product purchased from us. Our Returns Policy is designed to assist you with your return and make it as straightforward as possible.

Damaged Items

We strive to ensure all items sold are of the highest quality. However, if you receive an item that is damaged or faulty, we will promptly replace it or provide a full refund, depending on your preference. To qualify for this, please notify us within 5 business days of receiving the order. You can reach us via email at Contact Us or call us at (417) 581-7665 or Toll-Free: 1-866-581-7665. Please provide as many details as possible about the problem.

Perishable Goods

Please note that due to warm temperatures from May through September, we do not recommend shipping cheese and meat products during this period. This policy exists to ensure that our products arrive at your doorstep in optimal condition. If you choose to order these items during the warmer months, please be aware that we are not liable for any damage caused by heat during transportation.

Return Process

To initiate a return, please contact us with your order number, the item(s) that you wish to return, and the reason for the return. Our team will provide you with a Return Authorization Number that must be included with your returned item(s).

Return Shipping

Unless the return is due to an error on our part, customers are responsible for return shipping costs. For your protection, we recommend that you use a recorded-delivery service.

Refunds

Once we have received and inspected the returned product(s), we will issue a refund to your original payment method within 7 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your bank’s policies.

Exchanges

If you would like to exchange a product, please contact us. We will arrange for the replacement item(s) to be shipped to you once we have received and inspected the returned product.

Please note that all returns are subject to our review. We reserve the right to refuse a return if it does not meet the conditions outlined in our Returns Policy.

Customer Satisfaction

Your satisfaction is our priority. If you have any questions or concerns about your order, please feel free to reach out to us. We’re here to help!

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This policy was last updated on December 19, 2023.